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application, and any description of the problem provided by the end user. Upon receiving notification of a
problem, initiated by the user, the Aurender team can access the W20 remotely to diagnose and correct issues.
This remote access requires no configuration or user intervention other than enabling the feature. I know people
who have used this feature in the field and have been very happy with Aurender support. I've used it myself and
had great results. The feature seems time limited in that I've enabled it and had to re-enable it because the
Aurender team didn't connect immediately. I did't expect immediate assistance as the team doesn't have a 24/7
support staff monitoring and connecting to systems around the world. Not even multi-million dollar computers in
enterprise datacenters come with that level of service without hefty service agreements costing tens of thousands
of dollars per year. Nonetheless, this remote support feature built into all Aurender servers is very valuable. It's
one feature that really separates the Aurender servers from a Mac OS X or Windows based music server
maintained by the end user. Another software feature that increases the Aurender value proposition for many
users is the ability of the servers to run for months without user intervention required. There are no security
vulnerability patches that must be installed immediately and there is no fear of impending doom such as that
associated with Microsoft's end of support for Windows XP on April 8, 2014. After this date Microsoft will no
longer release updates for Windows XP. There is speculation that malware creators are holding back a barrage of
viruses and exploits until Microsoft's support ends. After April 8 it may be game on for hackers and end users may
be SOL. On the other hand April 8th may come and go just like Y2K without any major issues for those who have
prepared and even those who called the Y2K bluff like Italy and Paraguay back in the day. For some music lovers
the thought of updating a music server or even reading about potential issues, however real or benign, is enough
to sway them toward a canned server like the W20. The Aurender W20 works like a toaster. When bread is
placed in a toaster, the user will have toasted bread in a matter of minutes. Period. When music is placed on the
W20, the user will have music at the ready day or night for months on end. Period.
Aurender users without issues or the need for more features can simply keep on keepin' on. Why fix what's not
broken? Users in need of features like DSD support can easily upgrade the Aurender software by tapping the
upgrade button within the iPad application. When DSD support was ready, it was made available for free to all
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